Refund policy

 

We allow cancellations within 24 hours of purchase. Since all sets are custom-made per customer, it is important to ensure that any slight variations in color between the actual product and the representation on our website will be acceptable to you. 

Our Commitment to Hygiene and Customer Safety

At Éclaire Nail Studio, your health and satisfaction are our top priorities. To ensure the highest standards of hygiene and safety, we are unable to process exchanges or issue refunds for orders due to a change of mind, or requests for different styles or sizes.

We kindly encourage you to review your order carefully and consult our sizing guide before completing your purchase to ensure the best fit and satisfaction with your selection.

Thank you for placing your trust in Éclaire Nail Studio. We’re here to provide you with beautiful, non-damaging nail solutions that you’ll love!

If you receive a damaged product, please contact our customer service team within 3 days of receiving your order. We kindly request that you provide clear photographs of the damaged nails to help us assess the issue. Our team will review your case and, if deemed valid, provide a refund for the damaged nails.

For further information, please contact us at eclairenailstudios@gmail.com. Kindly note that we do not offer free returns unless the product was damaged or incorrect items have been sent.