Shipping policy

Processing time

In-stock sets are dispatched within 2 business days of your order. Customized sets are made to order and require 1–7 business days to complete, depending on the design. 

Estimated shipping
3–14 business days after dispatch. Shipping timelines are estimates counted from the ship date shown at checkout and exclude weekends, holidays, and delays on the courier's end (weather, volume, traffic). If an order combines in-stock, pre-order, and customized pieces, it ships complete once all pieces are ready — the dispatch date shifts accordingly. 

Tracking
Tracking is sent by email at dispatch. Please allow up to 48 hours for the carrier to register the first scan.

Addresses
Enter your shipping address carefully. We are not able to reroute a package once it has been dispatched, and orders returned to us due to an incorrect or incomplete address are subject to a reshipment fee. Reach out within 12 hours of ordering if you need an address corrected.

Lost, stolen, or damaged parcels
Once a parcel is scanned as delivered by the carrier, responsibility passes to the carrier. We will assist in filing a claim, but we are not able to issue replacements for parcels marked delivered. We recommend adding shipping protection at checkout.

International
We do not offer international shipping outside of the United States at the moment. 

Returns and exchanges
For sanitary reasons, all sales are final. One size exchange per order is available when requested within 3 days of delivery. See our Refund Policy for full terms.